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James Watson - Director of Technology Services
 
Service Oriented, Education Focused

1302 Keefer Street, Suite B
Tomball, Texas 77375
Phone: 281- 357-3052       
Fax: 281-357-3287
 
Tomball ISD Technology Services is comprised of three Departments:
  • Device Services
    • PC/Chromebook Repair
    • Software Installations
    • Projectors
    • Printers
  • Network Services
    • Active Directory Structure
    • Firewall/Virus/Content Filter
    • Network Switches and Security
    • LAN/WAN
    • Servers, Data Storage
    • Exchange E-mail
    • Phone Network
    • Security Cameras
  • Information Services
    • PEIMS
    • TDAS
    • Data Analysis
    • SQL Databases/Reporting Services
    • Financial and Student Accounting Systems
    • Systems Integration
    • Application Development

The vision of Tomball ISD Technology Services is to provide a secure and reliable technology infrastructure that seamlessly supports the learning environment.  We will also strive to provide staff and students with the best integration tools to succeed in a world driven by technology.

The Technology Services Department's Core Values:
Technical support should:
  • maintain equipment so that it is reliable for teacher and student use
  • provide fast and courteous repair and troubleshooting services
  • provide professional support to assist teachers integrating technology into lessons.

Customer Services Rules:
Technology Services works hard to follow these simple Rules:
  • Commit to quality service.
  • Treat people with courtesy and respect.
  • Do not leave people hanging with a question or solution.
  • Always provide what you promise.
  • Never argue with a customer.
  • Assume the customers are telling the truth.
 
Technology Services Department Objectives:
  • Continue developing district-wide policies and procedures for data collection to improve data accuracy.
  • Continue upgrading current and replace outdated network equipment to improve the speed and consistency of data transmission.
  • Continue improving performance of technology equipment throughout district to aide staff and students in effectively and efficiently using the technology tools at their disposal.
  • Establish and create a Disaster Recovery Plan that ensures critical data is redundant, secure, and highly available.
  • Continue establishing a seamless identity integration system for all district applications.